Frequently Asked Questions
A message to our customers about COVID-19:
Juniper Books is taking extreme measures to keep our staff and our customers safe during this uncertain time. Essential production and shipping personnel are going into the studio and are required to wear masks during their shifts.
We are doing our very best to ship all of our orders as quickly as we can. We know our books will bring hours of entertainment as well as beauty to our customers and their shelves while they are in their homes for such extended times.
We are closed to the public for tours at this time, but we look forward to connecting with our local fans once we are able.
Please feel free to contact us with any questions or concern, email@example.com.
Curious about when a specific set will be back in stock?
Our team is working tirelessly to try to keep our sets in stock and ready to go for you. We have been so happy to see that the demand for books has been unprecedentedly high these past few months, and we are doing our best to keep up! Any out of stock book set you see on our website will be back in stock as soon as possible, and we encourage you to press the "notify me" button on the product page to receive a personal notification the moment the set is available again. Happy reading!
What is your return policy?
Your satisfaction with our product is very important to us. Please see our returns page for the details. Please note that our return policy has changed slightly during the COVID-19 outbreak. Please contact us before sending back any returns or exchanges. Due to our staff working remotely, we will need to be aware of any deliveries being made to our warehouse. Feel free to contact us with any questions.
I want to return my order and I paid with Bitcoin. How will I receive my refund?
For orders that were paid with Bitcoin or another cryptocurrency, we will issue refunds and partial refunds only in USD based upon the original purchase price. Gift certificates purchased with cryptocurrency are non-refundable. See our returns page for other policies that apply.
About Juniper Books
What is Juniper Books?
Juniper Books is a specialty bookseller with a focus on building custom libraries and creating unique book sets. We offer over 400 book sets from kids books to cookbooks. All our books are great for gifts and interior design. All of our book jackets are hand-folded and each order is carefully packaged with care in our studio before being sent out. We are not a publisher, but we do have incredible relationships with the publishers you know and love.
What goes into a Juniper Books creation?
There is an entire team of talented people behind every book and every shipment making sure we do things perfectly for every client. We are a niche business, we are not trying to be a retail giant. We buy books from publishers we love and respect, that way we make sure authors and estates are compensated for their hard work and creativity. We make and sell products one at a time and take care of clients one at a time. There is a cost to all of this, but we think it’s worth it.
Do you offer custom book jackets?
Yes, Thatcher Wine, our founder, invented custom book jackets between 2008 and 2010. Our custom covers can change the look and color of any book, turn bookshelves into art installations, unify a home design, show off a corporate brand, and much more. United States Patent No. 9,349,308 was granted to Thatcher and Juniper Books in 2016. If you are interested in a custom project, please contact customer service for more information.
Do you have a showroom or a place I can see your books?
All of our book sets are proudly designed and hand-assembled in the USA! If you are in Boulder, Colorado you are welcome to visit our showroom and studio. The showroom is open Monday - Thursday, 10 - 4 local time.
Do you have an old fashioned brick-and-mortar bookstore?
No, we do not, however, there is a bookstore called Juniper Used and Rare Books in Canada that we have heard is a wonderful place to visit. We are not affiliated with them.
Do you sell fake books?
All of our books are real printed books. For certain projects that call for fake books, we do have the ability to make them. Please contact us for more details.
What makes you different from other booksellers that sell books-by-the foot and other decorative books?
We are a small, privately owned company, so we work with clients to get them exactly the books they want and need for their project. Our specialty is books that are great to read and look great on the shelf. Our customer service team will work with each client individually and tailor our abilities to meet your needs.
International Orders & Shipping
What is your international shipping policy? What will the cost be and can I prepay VAT charges?
We ship all around the world! Please add the books to your shopping cart and begin the checkout process to see the shipping methods for your location before you complete your purchase.
Any applicable duties, taxes, and fees are the responsibility of the purchaser. These will be automatically added to your shipping fee at checkout. For certain countries, fees may be due upon delivery.
Do you offer AfterPay for international purchases?
At this time, AfterPay is only available for purchases within the United States, but our international customers can use all major credit cards and PayPal for purchases on juniperbooks.com.
What currency are your prices listed in?
All of our prices are in USD.
Do you ship to Alaska, Hawaii, Military Bases, and US Territories?
We do offer shipping services to Alaska, Hawaii, Military Bases, and US Territories via FedEx.
Common Questions About Your Juniper Books Account and Specific Orders
Can you include a gift receipt in my order?
Every box will ship with an order receipt, but the price is never shown. All orders ship in branded boxes, which we cannot avoid.
While trying to checkout, my screen is showing a "Gateway Rejection" - what does this mean?
For your safety, we have strict policies during checkout to prevent fraud. The "Gateway Rejection Error" appears when your billing address does not match the address your bank has on file for your card - the two addresses must match exactly. If you are having repeated trouble while checking out, we suggest using PayPal's checkout, their system seems to be less strict. We apologize for any inconvenience, but rest assured that your information is safe with Juniper Books!
I see multiple charges in my account, have I been charged more than once?
Your account will show each attempted purchase. If a purchase was rejected for a Gateway Rejection or another error, you will see a pending charge in your account. A pending charge does not take funds from your bank account, only a successful transaction will do so. For any successful purchase you will receive an email confirmation with an order number as well.
Will I get tracking information when my order leaves your studios?
Yes, the day your order leaves our studios, you will receive an email with tracking information. If you do not get it, it sometimes goes into your spam folder. If you still do not see it, please email customer service and they will help you out.
Custom with Juniper Books
Can I place a custom order?
We work on custom orders all the time, from a book set with a handful of titles to custom libraries with thousands of books. We encourage clients to contact us as early as possible, especially around the holidays in order to ensure that we can provide the books and the design you are interested in by your deadline. The custom order minimum is $350. Sales and discounts cannot be applied to Custom or Custom for You purchases.
Can you design jackets for a collection of books I already own?
Yes! If they are books we currently offer, we will need to match ISBNs so we are sure your new jackets will fit your books precisely. If they are books we do not carry, we will need you to ship them to us. We have clients ship us their most cherished collections frequently from all over the world.
About Our Book Sets
Are your books in English?
All of our Off-the-Shelf books are in English.
Do you sell International editions of HP?
We sell Harry Potter in the US edition as well as the original UK editions. Unfortunately, other international editions of Harry Potter are difficult to acquire, so we cannot offer them on our site.
What is the difference between the UK and US Harry Potter editions?
The difference between the US and UK editions include a few colloquial changes to the voice of the writing. Their size is a little different too, the US version, each book is 9.25" tall and the UK Version is 8" tall.
Can I just buy the jackets without the books?
We do offer some jackets independently for customers who already own the books – explore our Jackets Only Collection to see all of our Jackets Only offerings. You will want to make sure your ISBNs match exactly to what we have listed on the product page, as we do not allow returns of Jackets Only products.
Why do my ISBNs need to match those listed on the website for Jackets Only options?
If the ISBNs do not match, you run the risk of our jackets not quite fitting your books as they should. We list the ISBNs of the exact book we have sized the corresponding jacket to, so verifying them will ensure our jackets will fit your books.
Your Narnia book set is not in chronological order, can you switch the order for me?
The order we have our book set is the order the publisher issued them. We can make a custom set and reorganize the books under the same design but the underlying books will still have the published order on the inside pages. If you are still interested, please email customer service for the price to reprint the jackets in the order you want them.
Can I pick my Harry Potter Mashup ratio?
We can create your own Harry Potter Mashup for a custom fee. Please contact customer service if you are interested in creating a custom mashup set.
I have an idea for a book set - do you ever take suggestions?
We love suggestions! Email firstname.lastname@example.org. We can always create a custom set for you too!
As future books come out in a series will you add to the current sets and sell the new book and jacket alone?
Yes, we have designed a few of our sets knowing more books will be released. We plan to sell these as singular books when they are released for those who have already purchased our sets.
Working With Us
I have a donation request, who can I contact?
We receive a lot of donation requests and we wish we could contribute to them all. Please email customer service to tell us about your unique request.
Do you have a wholesale program?
Yes! We love building partnerships with like-minded brands. Please email email@example.com with information about your brand, and we will be in touch!
Do you have a trade program for designers and others in the industry?
Yes, we offer a trade discount to design industry professionals on orders placed in our online store as well as on custom orders. Please request an account on our trade page or to email us firstname.lastname@example.org to request a catalog or ask questions.
Do you sell books for commercial projects?
Yes, we have worked with restaurants, hotels, co-working spaces, luxury residential buildings, retail stores, spas, offices, and other spaces. Please visit our trade page or portfolio for more information.
Do you buy books?
We are occasionally interested in buying books. Please send images and descriptions to: email@example.com
I don’t see what I want on your website, can you help?
Please email customer service, we can create a custom set for any hardcover books! Learn more about Custom with Juniper Books here.
Looking to sell your Juniper Books editions on Amazon? Please contact us.