Juniper Books is committed to safeguarding your privacy. Contact us at customerservice@juniperbooks.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

SECTION 1 – DEFINITIONS
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Juniper Books

 SECTION 2 – WHAT INFORMATION DO WE COLLECT AND WHAT DO WE DO WITH YOUR INFORMATION?
Information you have provided to us
When you purchase something from our online store through the Service, as part of the buying and selling process, we collect the personal information you provide us with. This might be your e-mail address, name, billing address, home address etc. mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address. We retain such information for use with your future orders and to contact you with offers or information we think may be useful to you. We may also use such information to target our marketing efforts, for example through social media advertising.

Information automatically collected about you
When you visit the Service, we also automatically receive your computer’s internet protocol (IP) address, browser version, and other technical information about your browsing session in order to provide us with information that helps us learn about your browser and operating system. We may use this information to help improve our site and to personalize your user experience.

When you use the Service, the pages that you look at, and a short text file called a cookie, are downloaded to your computer. A cookie is used to store small amounts of information. We collect the information from cookies for traffic analysis only. The cookie does not contain personal details. Depending on the browser that you use, you may be able to set your preferences to block/ refuse cookies, and/ or notify you before they are placed (view Section 5 – Disclosure for more information about Cookies and traffic analysis).

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data
We use your Personal Data in order to:

provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services;
communicating and interacting with you; and notifying you of changes to any services.
enhance your customer experience;
fulfill an obligation under law or contract;
We use your Personal Data on legitimate grounds and/or with your consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we process your Personal Data for the following purposes:

to identify you;
to provide you a service or to send/offer you a product;
to communicate either for sales or invoicing;
On the ground of legitimate interest, we process your Personal Data for the following purposes:

to send you personalized offers* (from us and/or our carefully selected partners);
to administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
to conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behavior to be our legitimate interest.

With your consent we process your Personal Data for the following purposes:

to send you newsletters and campaign offers (from us and/or our carefully selected partners);
for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfill obligations rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymize Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

the link between purposes, context and nature of Personal Data is suitable for further processing;
the further processing would not harm your interests and
there would be appropriate safeguard for processing.
We will inform you of any further processing and purposes.

 

How we secure your data
We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children
We do not intend to collect or knowingly collect information from children. We do not target children with our services.

 We may communicate with you if you’ve provided us the means and your agreement to do so. For example, if you’ve given us your email address, we may send you promotional email offers relating to our products / services, or email you about your use of the Service. If you no longer wish to receive such communications, please follow the “unsubscribe” instructions that appear in our marketing e-mails, or modify your settings when you’re logged in under the tab on the website. Once we have processed your request, we will not send you promotional emails with respect to products and/or services offered by us through the Service of which you had opted out unless you opt back in to receiving such communications. Please note that even if we stop sending promotional e-mails to you following a request to unsubscribe, we may continue to send you operational emails, which contain information about your orders. We will never sell or rent our customer information.

 SECTION 3 – DATA PROTECTION PRINCIPLES AND DATA SUBJECT’S RIGHTS
Data Protection Principles
We promise to follow the following data protection principles:

Processing is lawful, fair and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.

Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.

Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.

Processing is limited with a time period. We will not store your personal data for longer than needed.

We will do our best to ensure the accuracy of data.

We will do our best to ensure the integrity and confidentiality of data.

 Data Subject’s rights
The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

Right to object to automated processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

 

SECTION 4 – CONSENT
How do you obtain my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting such personal information. If you do not wish to consent to our collection of such information, please do not provide such personal information.

How do I withdraw my consent?
After you provide personal information, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information by contacting us at customerservice@juniperbooks.com or mailing us at:

 Please note, however, that we may retain your personal information in our files as required for backup or recordkeeping purposes.

 SECTION 5 – DISCLOSURE
Cookies and other technologies we use
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:
Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
Analytics cookies – these cookies are used to track the use and performance of our website and services
Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some third party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We may disclose your personal information if we are required by law to do so, or if you provide your permission for such disclosure.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Juniper Books uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to juniperbooks.com. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Who else can access your Personal Data
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience.

We share data with the following types of partners:

Financial Services

• Shopify / ShopPay
• American Express
• Bill.com
• PayPal

Fulfillment & Mailing Services

• Shopventory/Thrive
• DHL
• FedEx
• ShipStation
• Unishippers
• UPS
• USPS

Marketing Channels

• Facebook
• Pinterest
• Google (GSuite, Google Analytics, Google Adwords, Google Merchant Center)
• POWR Forms
• Instagram
• Paperless Post

Connected Operational Software

• Asana
• Copper
• Quickbooks

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

SECTION 6 – THIRD-PARTY SERVICES
We do not currently collect financial information, such as your payment method (valid credit card number, type, expiration date and/or other financial information); payment information is collected and stored by our third party payment processing company (the “Payment Processor”), and use and storage of such information is governed by the Payment Processor’s applicable terms of service and privacy policy. For more information, including review of the Payment Processor’s terms of use and privacy policy, please contact our Payment Processor at https://www.braintreepayments.com/legal. Please note that our Payment Processor may be located in a different jurisdiction and by using their service you may be subject to the laws of such jurisdiction.

We may from time to time request and receive financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

 When you click on links within the Service, they may direct you away from the Service to third-party websites or services. We are not responsible for the content of such third-party sites or services or the terms of use or privacy practices of such other sites or services, and we encourage you to read their terms of use and privacy policies prior to using such other sites.

 Once you leave our Service or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

 SECTION 7 – SECURITY

While we make reasonable efforts to protect the security of the Service and of information that we collect, there is no way to ensure perfect security of any internet service or information storage. Accordingly, we cannot guarantee that the Service or any information we may collect will not be compromised or breached through, for example, third party attack (i.e. hacking), malware, viruses, Trojans, or other security breach. In the event of any such breach, as long as we have maintained commercially reasonable security measures, we shall not be liable for the resulting disclosure of information.

 SECTION 8 – AGE OF CONSENT

By using the Service, you represent that you are at least the age of majority in your state or province of residence, or that you are at least thirteen (13) years of age and are under the supervision of your parent or guardian when using the Service. If you are under thirteen (13) years of age, you may not use the Service.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Service. The effective date of the current version of this privacy policy is May 8th 2018.

 SECTION 10 – QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you or simply want more information please contact us at

customerservice@juniperbooks.com